🔄 Refund & Returns Policy – VEDIXA

Last Updated: 01 January 2026

1. Introduction

At VEDIXA, we aim to provide high-quality products and services.
This Refund & Returns Policy outlines the conditions under which returns, cancellations, and refunds are applicable.

By purchasing from VEDIXA, you agree to this policy.

2. General Policy

• Not all products or services are eligible for return or refund
• Return and refund eligibility is clearly mentioned on the respective product/service page
• If no such option is mentioned, the product/service will be considered non-returnable and non-refundable

VEDIXA reserves the right to approve or reject any request after verification.

3. Return Policy (For Physical Products)

Returns are accepted only for eligible products under the following conditions:

✅ Eligibility:

• Return request must be made within 7 days of delivery
• Product must be unused, undamaged, and in original packaging
• Valid proof (images/videos) may be required

❌ Non-Eligible Cases:

• Used or damaged products by the customer
• Return request after the allowed period
• Products marked as non-returnable

4. Damaged or Defective Products

If you receive a damaged or defective item:

📌 Steps:

• Report within 48 hours of delivery
• Provide clear images or video proof
• Submit request via your order section or support

📌 Resolution:

• Replacement OR
• Refund (if applicable)

5. Cancellation Policy

✅ Orders can be cancelled:

• Before shipment or processing

❌ Orders cannot be cancelled:

• After dispatch
• Once service has started or delivered

6. Refund Policy

Refunds are processed only for eligible cases.

💳 Refund Method:

• Original payment method (UPI, Card, Net Banking, Wallet)

⏱️ Processing Time:

• 3 to 7 working days
• May vary depending on payment provider

7. Non-Refundable Services (Important)

The following are generally non-refundable:

• Bulk SMS Services
• Voice Call Services
• WhatsApp Services
• API Services
• Digital or instant-use services
• Marketing services
• Completed or partially used services
• Subscription plans
• Custom or personalized services

8. Shipping Charges

• Shipping charges (if any) are non-refundable
• Return shipping cost may be borne by the customer unless the issue is from our side

9. Refund Approval

• All requests are subject to verification
• VEDIXA reserves the right to approve, reject, or partially approve refund requests

10. Important Notes

• Customers must check product/service details before purchase
• Misuse or fraudulent requests may lead to rejection
• Refunds will not be processed for services already consumed

11. Contact Support

For any return, refund, or cancellation request, contact us:

📧 Email: support@vedixa.in
📞 Phone: +91-9405485902
🌐 Website: https://vedixa.in

12. Policy Updates

VEDIXA reserves the right to update this policy at any time. Changes will be reflected on this page.

13. Consent

By using our platform, you agree to this Refund & Returns Policy.