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At VEDIXA, we strive to provide high-quality digital services. Due to the nature of our services (digital, API-based, and customized solutions), most services are non-refundable once delivered or activated. However, refunds may be considered in specific cases where the service has not been delivered as promised.
Refund requests may be accepted under the following conditions:
- Service was not delivered or activated
- Incorrect service provided due to our error
- Duplicate payment made by the user
- Technical issue from our side preventing service usage
Refunds will not be applicable for:
- Change of mind after purchase
- Partial usage of services
- Delay caused by third-party providers
If a refund is approved, it will be processed within 5–10 working days. The time may vary depending on the payment method and banking processes.
Refunds will be credited back to the original payment method used during the transaction. In some cases, it may be processed via bank transfer or wallet, depending on availability.