🔐 Privacy Policy – VEDIXA

Last Updated: 01 January 2026

1. Introduction

Welcome to VEDIXA.
We are committed to protecting your personal information and ensuring a secure user experience.

This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, products, and services.

By using our platform, you agree to this Privacy Policy.

2. About VEDIXA

VEDIXA is a digital platform that provides:

• Bulk SMS Services
• Voice Call Services
• WhatsApp Communication Services
• Digital & API-based Solutions
• Online Shopping Services (physical and digital products)

3. Information We Collect

We may collect the following information:

a) Personal Information

• Name
• Mobile Number
• Email Address
• Billing & Shipping Address

b) Order Information (Shopping Services)

• Product details purchased
• Order history
• Shipping details
• Delivery status

c) Payment Information

• Transaction details
• Payment status

⚠️ We do not store debit/credit card details.

4. How We Use Your Information

We use your data to:

• Process and deliver orders
• Provide and manage services
• Process payments securely
• Send order updates and notifications
• Provide customer support
• Improve platform performance
• Prevent fraud and misuse

5. Payment Security

All payments are processed through secure third-party payment gateways (such as Razorpay or similar providers).

• We do not store card or sensitive payment details
• All transactions are encrypted
• Users are responsible for providing accurate payment information

6. Shipping & Delivery (For Shopping Services)

For physical products:

• Orders are processed and shipped within the specified time
• Delivery timelines may vary based on location
• Users must provide accurate shipping details

VEDIXA is not responsible for delays caused by courier partners or incorrect address details.

7. Data Sharing

We may share limited data with:

• Payment gateway providers
• Delivery/courier partners (for order fulfillment)
• Communication service providers
• Legal authorities (if required)

We do not sell or rent your personal data.

8. Data Security

We use appropriate security measures such as:

• SSL encryption
• Secure servers
• Access control systems

However, no system is completely secure.

9. User Responsibility

Users agree to:

• Provide accurate information
• Use services legally
• Avoid misuse such as spam, fraud, or illegal activities

10. Refund & Return Policy Reference

Not all products or services are eligible for return or refund.

• Eligibility is clearly mentioned on each product/service page
• Digital and communication services are generally non-refundable once used
• Shopping products may have return options if specified

11. Changes to Policy

VEDIXA may update this Privacy Policy at any time. Updates will be posted on this page.

12. Contact Us

📧 Email: support@vedixa.in
📞 Phone: +91-9405485902
🌐 Website: https://vedixa.in

13. Consent

By using VEDIXA, you agree to this Privacy Policy.